Refund Policy
We want you to be confident in your investment with paronivelxa. Here's everything you need to know about our refund procedures and what to expect.
Understanding Our Approach
Look, refunds aren't fun for anyone. But we've built this policy to be straightforward because nobody likes wading through legal jargon when they're already frustrated.
We offer refunds within specific timeframes because our programs involve real instructor time, prepared materials, and allocated resources. Once you start engaging with the content and our team has invested in your learning path, some costs simply can't be recovered.
That said – if something isn't working for you, we want to know about it early. The sooner you reach out, the more options we'll have to either fix the issue or process your refund request.
Eligibility Requirements
Not every situation qualifies for a refund, and here's where we need to be clear about boundaries. We've seen people try to game the system, and honestly, it just makes things harder for everyone.
Standard Programs
Refund requests must be submitted within 14 days of purchase and before you've accessed more than 25% of the course materials. Once you're deep into the content, we've already allocated significant resources to your learning.
Intensive Workshops
These are different. Because workshops involve scheduled instructor time and limited seats, refunds are only available up to 7 days before the start date. After that, we've turned away other students for your spot.
One-on-One Sessions
Individual mentoring sessions can be rescheduled once without penalty. Refunds are available only if you cancel at least 48 hours before your scheduled session. Last-minute cancellations don't qualify.
The Refund Process
Here's what actually happens when you request a refund. No mystery, no runaround.
Submit Your Request
Email help@paronivelxa.com with "Refund Request" in the subject line. Include your order number, the reason for your request, and any issues you experienced. We actually read these – they help us improve.
Initial Review
Someone from our team will respond within 2 business days. They'll verify your eligibility and may ask follow-up questions. Sometimes there's a simple fix we can offer instead – maybe switching to a different program level or timeline.
Decision & Processing
Once approved, refunds are processed within 5-7 business days. The time it takes to appear in your account depends on your bank, not us. Credit cards are usually faster than bank transfers.
Account Access
Your access to course materials ends immediately upon refund approval. Download any notes or resources you want to keep before submitting your request – you won't get a second chance.
Processing Times by Payment Method
Different payment methods have different processing speeds. Here's what you can realistically expect:
If you haven't received your refund after these timeframes, check with your bank first. Occasionally they hold funds for verification, especially for larger amounts.
Common Refund Scenarios
| Situation | Refund Available? | Conditions |
|---|---|---|
| Changed your mind within 14 days | Yes | Less than 25% content accessed |
| Technical issues preventing access | Yes | Must report within 7 days and allow us to resolve |
| Program doesn't match description | Yes | Valid documentation of discrepancies required |
| Too difficult or not right skill level | Partial | Within 7 days; may offer program transfer instead |
| Completed more than 50% of content | No | You've received substantial value at this point |
| Requesting refund after program completion | No | You've accessed all materials and instructor support |
What Doesn't Qualify
Let's be clear about situations where refunds aren't an option. This prevents confusion down the line.
Non-Refundable Situations
- Claiming you "didn't have time" to engage with the program after the eligibility window closes
- Requesting a refund because you found the work challenging or time-consuming
- Downloading all course materials and then requesting a refund
- Completing assignments, receiving feedback, then deciding you want your money back
- Purchasing during a promotional period and requesting a refund after accessing content
- Account access issues caused by sharing login credentials or violating terms of use
- Requests made more than 30 days after purchase, regardless of circumstances
We've added these restrictions because they're situations we've actually encountered. Some people genuinely don't realize what they're asking for is unreasonable. Others... well, they know exactly what they're doing.
Partial Refunds & Special Cases
Sometimes a full refund doesn't make sense, but a partial refund does. We evaluate these on a case-by-case basis.
If you've participated in some sessions but need to withdraw due to unexpected circumstances – illness, family emergency, work relocation – we'll look at what you've accessed and calculate a fair partial refund. This requires documentation and a conversation with our team.
For bundle purchases where you've only engaged with one component, we may offer a partial refund on the unused portions. But you need to request this early, not after sitting on access for weeks.
Payment Plan Refunds
If you're on a payment plan, refunds work slightly differently. You're only eligible for a refund on payments already made, and only during the standard eligibility window.
We'll cancel future scheduled payments, but any payment processing fees already incurred aren't refundable. And if you've accessed a disproportionate amount of content relative to what you've paid so far, we may adjust the refund amount accordingly.
This might sound complicated, but it prevents people from accessing entire programs while only paying the first installment. That's happened before, and now we have policies to prevent it.
Dispute Resolution
If your refund request is denied and you disagree with the decision, you can request a review by a different team member. Email your request to help@paronivelxa.com with "Refund Review Request" in the subject line.
Include any additional information or documentation you think we should consider. A senior team member will review your case within 5 business days and provide a final decision.
We're not trying to be difficult – but we also need to protect the integrity of our programs and be fair to students who engage fully with our content.
Questions About Refunds?
Email: help@paronivelxa.com
Phone: +61 402 487 924
Address: 149 Waymouth St, Adelaide SA 5000, Australia
Response time: Within 2 business days for all refund inquiries